Get More From Your Dispatch Board: How to Complete More Work Orders Without Adding Techs

Your dispatch board can look full and still leave a surprising amount of work on the table.

Torque 2026, BuildOps’ commercial contractor benchmark report, found that contractors average 1.16 completed work orders per technician per day, compared with 1.55 for best-in-class contractors — a 34% gap.

That gap points to a real opportunity to get more work out of the dispatch operation you already have. The first step is understanding where the day is breaking down and what’s keeping more assigned work from getting completed.