The Accountants’ Blueprint For Delighting Clients
A worksheet to identify and solve client pain points to sharpen your competitive advantage. Download to read more now!
Read →Latest from Zendesk
Preparing for a Financial Statement Audit: A Guide for Growing Companies
This guide helps tech companies navigate the financial statement audit process from start to finish. Learn how to prepare your team and documents, capture the right internal controls, and respond confidently to auditor questions. You’ll also find insights on audit analytics, what to ask when selecting an audit firm, and tips for reducing stress throughout […]
Read →
Retaining Digital Economy Partners: Why Payments Are Critical to Creators and Influencers
Things have changed, and creators are now in the driver’s seat. Today, platforms must build best-in-class partner experiences to succeed and provide the most seamless experiences possible, allowing influencers and creators to focus on creating rather than the logistics of working with brands. Something as seemingly inconsequential as payments could make or break that relationship. […]
Read →
AI in Retail: Transform CX Into Your Competitive Edge
Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Product Marketing at Zendesk as we discuss how retailers can leverage AI to deliver conversational service at scale—both increasing agent productivity and operational […]
Read →
State of Financial Services CX 2023
Over the past few years, the financial services world has undergone rapid transformation. People are dealing with high inflation, rising interest rates, and uncertainty in the market. That makes personalization and engagement even more important than ever for financial services companies. Customers need to feel confident that they’re well taken care of. From bricks to […]
Read →
Zendesk ROI Case Study: Lush
Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based in the United Kingdom, Lush is renowned for its commitment to cruelty-free, fair-trade practices. Ethics is woven into the company ethos, so it’s no surprise […]
Read →
The Rise of Conversational AI With the Co-Founder of Siri
ZENDESK VIRTUAL EVENT Join us and Adam Cheyer, the creator of the virtual assistant Siri, to discuss the implications of conversational AI for business. Couldn’t make the live event? Check out Adam Cheyer’s keynote session now Generative AI programs like ChatGPT are poised to be the most disruptive technology since the Internet itself. With the […]
Read →
10 Ways AI Will Improve The Customer Experience In 2023
Most business leaders today don’t need convincing about the power of artificial intelligence (AI). They are swayed by the promise of efficient and personalized interactions at every step of the customer journey. The Zendesk Customer Experience Trends Report 2022 shows that 57 percent of leaders plan to increase their AI investment by at least 25 […]
Read →
The Zendesk Benchmark Guide For Enterprise: How Established Companies Win With Digital Transformation
When customers speak with companies, they want to do so with the same digital channels they use to communicate with friends and family. And they expect the experience to be effortless. This expectation is just one aspect of the digital disruption that is upending how legacy enterprise companies do business. The stakes for these companies […]
Read →
The Agility Playbook How Larger Companies Can Score A Competitive Advantage In CX
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the past year, everything has changed about the way that larger firms do business. And while getting to the top is no easy task, staying there requires constant vigilance, a willingness to discard outdated tactics, and being at ease with […]
Read →
Here’s How Customer Service Teams Are Actually Using AI
Let’s take a moment to recognize how hard customer service teams work to keep your customers happy. That’s a big mandate even during the best of times. Today, it feels like businesses are dealing with higher ticket volumes and more customer issues than ever before. Add uncertainties to the mix—like supply chain issues, staffing shortages, […]
Read →
How Vimeo Easily Scaled Customer Support Operations With Zendesk
Zendesk commissioned Forrester Consulting to construct a Total Economic Impact™ (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility, and risk factors associated with the software. Vimeo is a SaaS company at the forefront of the video industry, empowering video creators with the tools and technology […]
Read →
How Unity Saves $1.3 Million With Zendesk Automations + Self-Service
Unity is a powerful development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. During an era of explosive growth, Unity decided to address an increase in ticket volume by maximizing its CX system – rather than adding new hires. Using Zendesk tools, Unity was able […]
Read →25,000+
Articles
500K+
Monthly Readers
300+
Sponsors
15+
Years of Insights