Hyperautomation—using the right technology solution from a diverse set of interoperable tools—reduces cumbersome processes and allows financial services organizations to operate at peak efficiency. Digital transformation that connects
BAI Exec Report: Keeping the customer at the center of customer service The rapid growth of digital banking and its focus on do-it-yourself has contributed to an overlap
Banks of every size in every region need to tackle this issue. They recognize that customer behaviors have changed. They realize that many more transactions are digital. They
Discover 5 ways automated processes can drive revenue and growth across your bank Becoming a bank of the future must be done faster than ever before, and at
Meeting the growing need for digital experiences requires operational excellence. A new category of banking automation called end-to-end service automation can knit together existing systems… creating dynamic, real-time
Digital banking is booming, with digital customers expected to increase from 2.4 billion in 2020 to 3.6 billion in 2024. The trend bodes well for neo-banks and fintechs
Why is it so challenging to create frictionless banking experiences for customers? Advanced technologies have the potential to dramatically transform experiences, but significant hurdles impede progress: • The
Learn how challenger banks and non-banking service providers, such as Apple, Walmart and Facebook are redefining banking by delivering better, more meaningful customer experiences. Based on research from
Learn why the bank employee experience is impacting the bank customer experience and discover what bankers can do to elevate both of them. Based on recent research on
This case study talks about the challenges that ServiceNow’s accounting team experienced each month during the close process that led to the development of the Finance Close Automation
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