Latest from ServiceNow

Retaining Digital Economy Partners: Why Payments Are Critical to Creators and Influencers

Things have changed, and creators are now in the driver’s seat. Today, platforms must build best-in-class partner experiences to succeed and provide the most seamless experiences possible, allowing influencers and creators to focus on creating rather than the logistics of working with brands. Something as seemingly inconsequential as payments could make or break that relationship. […]

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Mobile Technology is Changing the Future of the Workplace

Mobility is a workplace necessity. Employees expect their organizations to enable mobility with a fast, secure, and highly functional smartphone. IT leaders recognize the imperative to provide workers with the mobile tools to get their work done—anything less than a great user experience will erode workforce productivity, employee morale, and corporate competitiveness. The standard for […]

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Prioritizing Profitability Over Growth: How Tech CFOs Can Drive Financial Success

Shift From Growth-at-All-Costs to Long-Term Profitability Today’s tech CFOs face tighter funding, lower valuations and higher pressure to stretch every dollar. In a volatile market, here’s how you can make the critical pivot from a growth-first mindset to a more long-term outlook. What’s at Stake? Investors prioritize companies with strong financial fundamentals. If you fail […]

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Banking on Resilience

Today, financial institutions often rely on disconnected systems, making it challenging to adapt to market shifts, regulatory changes, and disruption. Discover how Alectri Bank uses the ServiceNow AI platform to maintain resilient operations during a third-party disruption. Uncover the value of AI agents in mitigating risks, ensuring compliance, and delivering strategic insights to help your […]

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AI Maturity in Banking

The AI Maturity in Banking report, developed in partnership with Nvidia, examines the transformative impact of AI in banking. Drawing insights from ServiceNow’s 2025 Enterprise AI Maturity Index, the report highlights how top-performing banks—referred to as pacesetters—are using AI to drive greater returns. Discover key strategies for successful AI implementation, including the importance of visionary […]

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The Business Value of AI for IT Solutions​

According to BCG, 74% of organizations are struggling to achieve and scale value with AI. Sound familiar? Discover how businesses relieve pressure on IT teams, simplify complex processes, and drive real business value from their AI investments using ServiceNow AI Agents and Now Assist. With ServiceNow’s controlled, centralized approach to AI, you can resolve issues […]

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A CIO’s Guide to Navigating the Boardroom

As a leader in tech, how can you spend less time dealing with everyday operational issues, and more time thinking about how to deliver productivity, efficiency, and better experiences for your teams? Follow a day in the life of an innovative CIO to discover how autonomous IT, powered by ServiceNow AI Agents, can help you […]

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Modernize IT services and operations with AI

By 2026, more than 80% of enterprises will use GenAI to improve ways of working. In this ebook, discover how GenAI can boost IT teams’ productivity by enabling faster issue resolution, automating repetitive tasks, and improving self-service experiences, all while reducing costs on a single AI-driven platform.

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The state of AI-powered business transformation in banking

ServiceNow and ThoughtLab surveyed 1,125 executives from around the world to find out how much progress banks are making driving AI-powered business transformation. This survey reveals what the most successful banks, known as “Pacesetters,” are doing differently and provides actionable insights on how to future-proof operations. Download this report to learn how Pacesetters drive AI […]

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Nonprofit leaders realizing the promise of AI

Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]

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